Frequently Asked Questions (FAQ's)
1. How Can I Track My Order, Where Is My Tracking Link?
It’s available in your profile under the “Orders” tab. Simply go to “Orders” and then click on “Order Details” for the order you’re interested in. You should see the tracking link included in the provided details. Additionally, you will receive a tracking link via email when your order is shipped. If you made your order as a guest and did not create an account, you will receive the tracking link via email. After receiving the link, you will be able to keep an eye on your purchased items. However, on rare occasions tracking information may not update in a timely manner, but do not worry, your order is on its way. If for any reason you did not receive or accidentally deleted the email containing your tracking link, please make sure to check your spam or other folders in your email account. If you still can’t find it, please contact us via email, live chat, or WhatsApp, and provide your email and order number. We’ll be happy to help you get your tracking link so you can stay up-to-date on the status of your order.
Alternatively, you can visit order tracking page to see your order status.
2. Do I Need a Profile To Make Purchase?
No, you do not need to create a profile in order to make a purchase on our website. You can check out as a guest without creating an account. However, creating an account does have its benefits, such as the ability to track your orders, save your shipping and billing information for faster checkouts, and access to special promotions and discounts. If you choose to create an account, you can do so easily during the checkout process.
3. What Kind Of Payment Methods You Offer?
We offer a variety of payment methods to make it easy for our customers to complete their purchases. You can pay with PayPal, credit or debit card, or through Crypto.com and Binance.com cryptocurrency payments. We also accept gift cards as a form of payment. If you have any questions about payment methods, please don’t hesitate to contact us.
4. Which Currency I Will Be Charged With?
Our default currency is US dollars, so all prices on our website are listed in dollars. However, you can choose to view prices in a different currency, such as euros, at the bottom of the website. Please note that the final charge on your payment method will be in the currency you selected and may vary slightly due to exchange rate fluctuations.
5. What Are Your Shipping Times?
Our shipping times vary depending on the location of the order. For orders within the United States, shipping times typically range from 5-14 business days. For orders outside the United States, shipping times may range from 7-30 business days. Please note that these are estimated shipping times and delivery may be affected by factors such as customs, weather, and other unforeseen circumstances. See our Shipping Policy for more information.
6. What Kind Of Shipping You Offer?
We offer standard shipping worldwide on all orders. You are able to see the shipping fee in your cart or at checkout. Standard shipping typically takes 2-7 business days within the United States and 7-30 business days for orders outside the United States. Express shipping is also available for the majority of products. The exact price of shipping may vary depending on the size and weight of the order as well as the destination. If it is available it will be visible in the cart and during checkout. If you have any questions about shipping options, please contact us. See our Shipping Policy for more information.
7. How Can I delete My Account?
To delete your account, simply contact us from the email address you used to create your account and request deletion. Once we receive your request, your account will be immediately deleted. It’s important to note that any digital downloads you may have purchased will no longer be available to you once your account is deleted. Additionally, we will not retain any of your data, so account restoration will not be possible.
8. What Is Your Return Policy?
Our return policy varies depending on the type of product you have purchased. We work with a third-party printing company called Printify, and their return policy applies to items that are defective or damaged upon arrival. In these cases, you can easily request a return through our website.
For products that are made to order, we do not offer returns as easily and each case will be evaluated individually. If you are not satisfied with your order, please contact us and we will do our best to find a solution that works for you. Please note that customized products and sale items may not be eligible for returns. Also, we do not exchange or refund digital products.
See our Returns & Exchanges policy for more information.
9. How Can I Return a Product?
To return a physical item, please contact us through one of our available channels, such as WhatsApp, Telegram, Skype, or email. Be sure to provide us with your order number and a description of the issue with the product. If we determine that a return is warranted, we will provide you with our office address in Latvia to send the parcel. Please note that we do not cover shipping costs for returns unless the product was defective or damaged upon arrival. Once we receive the returned product, we will process a refund or find a resolution that is satisfactory to you.
We do not exchange or refund digital products.
See our Returns & Exchanges policy for more information.
10. What Are Your Working Hours?
Our working hours are from 6:00 AM to 1:00 PM Eastern Standard Time on business days. During this time our live chat option will be available and we’ll respond as quickly as possible. However, if you have a question or concern outside of these hours, please don’t hesitate to write to us and we will respond as quickly as possible. Please note that our website and store are available for use 24/7
11. Can I Use Multiple Promo Codes At The Checkout?
Unfortunately, we are unable to accept multiple promo codes at checkout. Only one promo code can be applied to an order at a time. However, we do offer a variety of promotions and sales, so be sure to check back often to see if discounts are available and join our mailing list to get notified.
12. What Countries Do You Ship To?
We currently ship to a variety of countries around the world, including the United States, Canada, Australia, the United Kingdom, and many countries in Europe. Please note that there may be some restrictions on the products we can ship to certain countries and we do not ship to countries that have been designated as state sponsors of terrorism, such as North Korea, Russia and others. See our Shipping Policy for more detailed list of countries where we don’t ship to.
13. How Can I Print My Digital Giftcard Or Save It As PDF?
After receiving your gift card in your email, you can either forward it further to a friend or a person this gift card is intended for or print it and give it yourself. To print this gift card navigate to the top right corner of your email where usually is a “more options” button. Look for the “Print” option. After the print window comes up you will have multiple options to edit. Make sure that scale is set to “65” and the page size to “A4” so that the final printed size after cutting it out would fit in most envelopes. You can also save it as PDF in the same window.
If you have any questions please contact us.
Last updated on April 10, 2023, at 7:23 pm