We always select high quality and trusted goods to offer for sale on oursimplearts.com, however, sometimes things don’t quite go according to plan.
If you have received your item and there seems to be something wrong with it and want to claim a return or refund, please view “Returns & Exchanges” section for information. If there is something wrong with the item you received, please contact us via e-mail. Please provide us with images of your defective or damaged item.
In most cases we will send you out a replacement, however, some orders are subject to a 100% refund.
What should I do if items received are not satisfactory?
If you are not satisfied with the item and want to request a refund, please check our “Returns & Exchanges” to ensure if the return is applicable for your order.
Also, you have to claim your refund within 45 days from the dispatch date.
You may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At oursimplearts.com we reserve all the rights to charge a handling fee on all items returned for non-quality issues.
What should I do if I have received the wrong order or items?
If you have received an item that you did not order or somebody else’s order entirely, please contact us as soon as possible.
To help us understand the problem you are experiencing, please kindly attach some clear photos of the incorrect order or items you have received.
Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.
What should I do if an item in my order is missing?
For logistical reasons, items in the same order will sometimes be sent in separate packages so they get to you faster. The delivery time may slightly differ. So don’t worry if you don’t receive all of your items at once… they are on the way!
If you are certain that an item is missing from your order, please contact our Customer Support as soon as possible. We will be happy to track it for you. Once we confirm that an item was missing, we will either refund you the item cost or send you a replacement 100% free of charge.
What should I do if I receive a defective or damaged item?
If you receive a defective or damaged product, you are eligible for a replacement. you can easily initiate a return through our website. We will review each request individually and do our best to find a solution that works for you.
Don’t forget to provide us with photos or operating videos clearly showing the problem with the item and any other information that could help to come to conclusion faster.
OurSimpleArts offers insurance cover under following circumstances:
- Lost in transit: If the product delivery exceeds 30 days then its scheduled date, we will assume the product is lost in transit and refund you.
- Damage in transit: If the product gets damaged during delivery.
How soon will I receive my refund?
In most cases, we will refund your money within 5 business days after your refund has been processed. Processing typically takes around 24-48 hours. Returns and exchanges are typically processed within 24-48 hours of receiving the returned product. Refunds will be issued through the original payment method. PayPal refunds are instant but refunds to your credit/debit card can take up to 6 business days.
If you have any questions about our refund policy, please contact us. We value your satisfaction and are here to help. Thank you for shopping with us at oursimplearts.com
Last updated on Jan 5th, 2022 at 8:53 pm